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1. I'm having trouble logging?

A. Case Sensitivity- Our system is case sensitive. This means that upper case and lower case letters are treated as different characters. When you registered for your membership, you were instantly emailed your user name and password. Enter the user name and password in the exact case that you created the account as it is indicated in the membership confirmation email you received.

B. Are Cookies Enabled- Make sure cookies are enabled within your web browser. If you disable cookies, you will not be able to login. This is the default for web browsers. If you need instructions on how to enabled cookies, please visit:

http://www.worksheetlibrary.com/help/cookies.html

 

2. I forgot my password...

Just visit:

http://www.worksheetlibrary.com/members/member.php

Input your username or email address and click "GO". You will be emailed your password. This will go to the email address you entered when you signed up for your membership.

 

3. I'm having trouble properly viewing the worksheets. How can I fix this?

Download the latest version of Adobe Acrobat Reader. It is available for free download here:

http://www.adobe.com/products/acrobat/readstep2.html

 

4. How do I download a file?

Click on either the image of the worksheet or "Download Worksheet" text next to the worksheet listing. It will open in the browser window shortly.

 

5. How do I get a copy of my receipt?

I lost the original email you sent. Just log into your account and click the "Invoice" link. This invoice will always be available to you. When you renew your membership, past invoices will be available as well.

 

6. The help guide did not have a solution to my problem.

Contact our technical support team at anytime by visiting:

http://www.worksheetlibrary.com/contact/